Shipping and Returns
Order Processing Time
Your orders will be processed within one business day after payment confirmation. Orders placed on weekends and public holidays will be processed on the following business day.
Delivery Time
Once your order is shipped, it will be delivered to your address within 3 to 5 business days. Delivery times may vary depending on your location and the frequency of the courier company.
Shipping Fee
We ship nationwide. Shipping costs are stated on the checkout page. Free shipping may be available during certain promotional periods or on orders over certain purchase amounts.
Cargo Tracking
Once your order is shipped, you'll receive a tracking number via email or SMS. You can easily track your shipment's location using this number.
Address Information
Please enter your complete and accurate shipping address when ordering. Our company is not responsible for orders that cannot be delivered due to incorrect address information.
Damaged Products:
We kindly ask you to check your package for damage upon receiving it. You must have a report prepared before accepting any damaged packages and contact us.
Our Return Policy
Our products offered for sale are within the scope of personal use and health products such as food supplements, ointments, drops, capsules, tablets, etc.
Therefore, only returns of unopened, unused and original products are accepted.
It is essential that the product is not unfit for resale.
Products whose protective tape, cellophane, seal or box has been opened will not be accepted for return.
Return Period
You must submit your return request to us within 14 days from the date you receive the product.
After your request, you can send the product to the return address provided to you via the contracted cargo company.
Shipping costs during the return process are the responsibility of the buyer, unless the product is defective.
Return Approval and Refund
Once we receive your returned product, we check that the product packaging has not been opened and has not been used.
Approved returns will be refunded to you within 7 business days using the same payment method you used.
The amount refunded to your account may vary depending on your bank.
Cases Where Returns Are Not Accepted
Opened, used or damaged products
Expired products
Products that cannot be offered for sale again for hygienic reasons